Contact Us
Got a question about one of the poker sites we've reviewed, spotted something out of date, or want to flag an issue with a bonus offer we've listed? Here's how to reach us and what to expect when you do.
How to Reach Us
You can email us at [email protected] for anything related to our poker site reviews, rankings or general site content. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
Please note that thebiographypen.com is an independent comparison and review site. We are not affiliated with, and cannot process requests on behalf of, any of the poker operators listed on this site. If your query concerns a deposit, withdrawal, account verification, a bonus that hasn't credited, or a closed account, you'll need to contact that operator's own customer support team directly — they hold your account details and we don't have access to them.
What We Can Help With
- Corrections or updates to information in our reviews of sites like Coinpoker, Bovada, Ignition, Americas Card Room or any other operator we cover
- Questions about how we score and rank poker sites
- General feedback on the site, its content or its usability
- Suggestions for poker sites or topics you'd like to see us cover
- Media or partnership enquiries
What We Can't Help With
We're not able to assist with account-specific issues, technical support for a poker client or app, disputes over winnings, or verification (KYC) problems — these all sit with the individual operator. If you're unsure who to contact, check the support or help section of the poker site itself; most publish live chat, email or phone options directly on their platform.
A Note on How We're Funded
thebiographypen.com may earn a commission when readers sign up through links on this site. This doesn't influence how we rank or rate poker sites — our About Us page explains our editorial approach in more detail, and it's worth a read if you want context on how this site operates.
Feedback Shapes Our Reviews
If you've played real money poker on a site we've reviewed, your experience is useful to us — whether it confirms what we've written or contradicts it. Details on rake, traffic at your usual stakes, withdrawal times or customer support responsiveness all help us keep our write-ups current and honest. We don't publish user testimonials as reviews, but reader feedback does inform when and how we revisit a listing.
Responsible Gambling
If you or someone you know is struggling with gambling, help is available. Call or text 1-800-GAMBLER, a free and confidential helpline available across the US. Our Responsible Gambling page has further resources, including state-specific support options and tools operators offer for limiting or self-excluding play. Online poker for real money is intended for adults aged 21 and over (18+ in select states) and should always be treated as entertainment, never as a way to earn income or solve financial difficulty.
Before You Get in Touch
If your question is about site terms, data handling or how we use information you submit, our Terms and Conditions page may already have the answer. For anything else, drop us a line — we're happy to hear from both casual players and long-time grinders looking for clarity on our reviews.